Shipping policy

Shipping Policy

At Froya, we are committed to delivering your order quickly and safely. Below are our shipping terms and conditions:

Shipping Timeframe

Standard orders ship within 7-15 business days from the date of purchase. Business days exclude weekends and public holidays.

Shipping Regions

We currently ship to all regions. Shipping costs and delivery times may vary depending on your location.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package's journey. Please allow up to 24 hours for tracking information to be updated in the carrier's system.

Customs and Import Duties

For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply. Delays caused by customs clearance are beyond our control, and Froya is not responsible for such delays.

Shipping Issues

If your order does not arrive within the expected timeframe, please contact us at froyaorganics.shop@gmail.com with your order number and tracking information. We will investigate and work to resolve the issue promptly.

Damaged or Lost Packages

If your package arrives damaged or does not arrive at all, please contact us immediately at froyaorganics.shop@gmail.com with photos of the damage (if applicable) and your tracking number. We will work with the carrier to resolve the issue or provide a replacement or refund.